What is the difference between an AI agent and a chatbot?
A chatbot answers within a script. An AI agent can understand open-ended requests, plan steps and use tools such as your CRM, order system or knowledge base to complete the task.
Service
Agentic AI systems that plan, use tools, retrieve knowledge, and complete multi-step business tasks.
Vaqnova designs and builds AI agents that complete real business tasks: answering customer questions from your knowledge base, triaging support tickets, qualifying leads, processing documents and preparing reports. Agents use large language models together with your data and tools, within the permissions you set.
We focus on production readiness, not demos: grounding answers in trusted data, limiting what agents can do, requiring human approval for consequential actions, logging every step and evaluating accuracy before and after launch.
Use Cases
Prioritize agent workflows where autonomy can reduce manual work without increasing operational risk.
Agentic AI Services delivery in this phase is anchored around impact mapping, feasibility, risk control.
Agentic AI systems that plan, use tools, retrieve knowledge, and complete multi-step business tasks.
We design and deploy agentic AI workflows with task planning, tool calling, retrieval, memory, evaluation, governance, and human-in-loop controls for production use cases.
We identify a narrow, high-value use case, define success metrics and connect only the data and tools it needs. A first version usually runs in a human-in-the-loop mode, where the agent drafts and your team approves.
We measure accuracy and time saved, refine prompts, retrieval and tools, and widen the agent's autonomy only where results justify it. Monitoring and evaluation continue after launch.
Typical timeline: 3 to 12 weeks based on agent complexity.
A chatbot answers within a script. An AI agent can understand open-ended requests, plan steps and use tools such as your CRM, order system or knowledge base to complete the task.
We use business-grade AI APIs, minimise the data shared, apply access controls and log actions. We review where data is processed and stored with you before building.
We choose models from providers such as Anthropic, OpenAI and Google, or open models, based on quality, speed, cost and data policies for your use case.
Yes. Agents can answer and act through the WhatsApp Business Platform, with handover to your team when needed.
We ground answers in your approved data, restrict permissions, require approval for high-impact actions and evaluate outputs regularly.
Expert guides from our blog cluster on agentic ai services.